Privacy Policy
In making a booking I am acknowledging having read, understood and agree with the following:
PRIVACY POLICY
At missjostudios, your privacy is important. This Privacy Policy explains how personal information is collected, used, stored and protected when you visit our website, book services, attend consultations or workshops, complete online forms, communicate with us, or otherwise interact with missjostudios.
We are committed to handling your personal information responsibly and taking reasonable steps to protect your privacy.
INFORMATION WE COLLECT
Depending on the services you choose to access, we may collect personal information including:
Name
Email address
Telephone number
Postal address (where required)
Booking and appointment information
Information provided through enquiry, registration or intake forms
Information relating to your participation, movement concerns, goals or other information you voluntarily choose to provide in connection with our services
Workshop registrations
Correspondence via email, website forms or other communication
Videos or photographs voluntarily submitted for assessment, feedback or educational purposes
Payment confirmation (financial information is processed securely by third-party payment providers and is not stored by missjostudios)
You may choose not to provide certain information; however, this may affect our ability to provide some services.
HOW YOUR INFORMATION IS USED
Personal information is collected only for purposes reasonably related to the services provided by missjostudios, including:
Responding to enquiries
Scheduling and managing appointments
Delivering consultations, workshops and educational programs
Providing personalised resources, feedback or recommendations
Communicating important service information
Improving educational resources and services
Meeting legal and administrative obligations
Your personal information will never be sold or provided to third parties for marketing purposes.
VIDEOS AND PHOTOGRAPHS
Clients may choose to submit videos or photographs for assessment, feedback, educational support or participation in workshops.
These materials will be used only for the purpose for which they were provided and will not be shared with third parties without your consent unless required by law.
Where videos are submitted using secure third-party file transfer services (such as Dropbox), they will be accessed only by missjostudios for the purpose of providing the requested service.
Videos and photographs will be retained only for as long as reasonably necessary for the purpose for which they were submitted and will then be securely deleted or de-identified where appropriate.
ONLINE CONSULTATIONS AND WORKSHOPS
Consultations, meetings and workshops may be conducted using secure online platforms such as Zoom.
Online sessions will not be recorded without your knowledge and consent.
ONLINE FORMS
Information submitted through online forms is collected only for the purpose identified on the form, such as:
enquiries
workshop registrations
client intake
questionnaires
feedback
communication relating to services
STORAGE AND SECURITY
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
To support the delivery of our services, personal information may be securely stored or processed using trusted third-party providers, including:
Google Workspace (email, document storage, forms and collaboration)
Zoom (online consultations, meetings and workshops)
Dropbox or similar secure file transfer services (submission of client videos or other files)
Squarespace (website hosting and booking services)
Stripe (secure payment processing)
These providers maintain their own privacy and security practices. Depending on the provider, information may be stored on secure servers located in Australia or overseas.
missjostudios takes reasonable steps to use providers with recognised security standards and to limit access to personal information to what is necessary for the delivery of services.
PAYMENT INFORMATION
Payments are processed securely through Stripe.
missjostudios does not collect or store your credit card or banking details.
Please refer to Stripe's Privacy Policy for information about how payment information is managed.
THIRD-PARTY WEBSITES
Our website may include links to third-party websites.
missjostudios is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any websites you visit.
RESEARCH ACTIVITIES
From time to time, missjostudios may undertake or collaborate in research projects.
Participation in research is always voluntary.
Where research is conducted, participants will receive separate participant information and consent documentation explaining the purpose of the research, the information collected, how it will be used and how confidentiality will be maintained.
Participation in research is entirely separate from participation in consultations or workshops.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to the personal information we hold about you and request correction of inaccurate or incomplete information.
Where legally appropriate, you may also request that your personal information be deleted.
RETENTION OF INFORMATION
Personal information is retained only for as long as reasonably necessary to provide services, meet legal or accounting obligations, maintain appropriate business records or resolve disputes.
When information is no longer required, reasonable steps will be taken to securely delete or de-identify it.
CONTACT
If you have any questions about this Privacy Policy or how your personal information is managed, please contact:
missjostudios
Website: www.missjostudios.com.au
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in business practices, technology or legal requirements.
The most current version will always be available on this website.