Terms and Conditions
In making a booking I am acknowledging having read, understood and agree with the following:
SERVICES PROVIDED
missjostudios provides education-focused sessions designed to support individual learning, movement awareness, coordination, performance development and personal goals.
Services include:
Saxophone and clarinet lessons
Pilates sessions
Movement-based education
Workshops and educational programs
Online sessions
Sessions are tailored to individual goals and needs. They are educational in nature and do not replace medical assessment, diagnosis or treatment from an appropriately qualified healthcare professional.
AGE REQUIREMENTS
Saxophone and Clarinet lessons cater for students from the age of 8 or 9, typically Year 3.
Pilates sessions cater for clients from the age of 16, typically Year 10.
All bookings must be created by someone of at least 18 years of age.
If under 18 years of age, a parent or guardian is welcome and encouraged to attend the beginning of the first session for an introductory discussion.
FIRST SESSION:
The first session includes discussion of relevant history, experience, goals and expectations to assist in creating an individualised approach.
Clients are encouraged to communicate any relevant concerns, injuries, limitations or other information that may affect participation.
WAHROONGA STUDIO:
The missjostudios studio is located within a private residence.
Studio address and access details are provided following confirmed booking and payment.
Clients agree to:
Arrive promptly at their scheduled booking time.
Respect the residential environment and neighbouring community.
Bring only the participant(s) included in the booking.
Set up instruments and personal equipment within the studio space.
Follow studio requirements.
The studio includes external and internal stairs. Clients should consider accessibility requirements before booking and select an alternative format where required.
The studio is the home of three elderly dogs. Clients with allergies, concerns around dogs or accessibility requirements are encouraged to select an online session where appropriate.
Clients are responsible for considering their ability to safely access and participate within the studio environment.
The studio is a shoe-free environment. Clients should arrive prepared with clean socks or be comfortable participating barefoot where appropriate.
Clients are requested to consider the impact of strong fragrances or personal hygiene products on others.
Clients enter the premises and use facilities, equipment or apparatus with awareness of their own responsibility to participate safely.
missjostudios is not responsible for loss, theft or damage of personal belongings brought to sessions.
PILATES ADDITIONAL
Pilates sessions involve physical movement and may include the use of specialised apparatus.
Clients acknowledge that physical activity and interaction with equipment involve inherent risks, including the possibility of discomfort, strain or injury.
Clients agree to:
They choose to participate voluntarily.
They are responsible for communicating relevant injuries, physical limitations, concerns or previous experiences that may affect safe participation.
They will participate within their own abilities and comfort level.
They will follow reasonable instructions.
Communicate immediately if a movement, exercise or position causes pain, discomfort or concern.
Clients should wear appropriate clothing suitable for movement.
Clients agree to:
Avoid clothing, zips, jewellery or accessories that may damage equipment or affect safe participation.
Tie back long hair where required.
Arrive prepared and appropriately dressed for their scheduled activity; The studio includes limited facilities, with no dedicated changing area or shower available.
missjostudios takes reasonable care to provide a safe environment, appropriate instruction and guidance during all sessions; however, clients remain responsible for making informed decisions about their participation and seeking appropriate professional advice where required.
ONLINE ADDITIONAL
Online sessions are conducted through Zoom or another suitable online platform.
Online session details are provided following confirmed booking and payment.
Clients are responsible for ensuring:
They have a suitable internet connection.
Their environment is safe and appropriate for participation.
Any equipment or apparatus they use is suitable and safe.
Clients agree to:
Follow instructions provided during the session.
Communicate any concerns, discomfort or limitations.
Modify participation where required based on their environment or circumstances.
missjostudios is not responsible for hazards, equipment issues or environmental conditions within the client's own location.
Where appropriate, online sessions may include creation of supporting notes, audio files or videos.
RECORDING AND EDUCATIONAL MATERIALS
Photos, audio recordings and/or video recordings may be created to provide feedback or support learning.
Recordings are created only with client awareness and verbal confirmation before recording takes place.
Recordings are used only for the purpose for which they were created and are not publicly shared or distributed without separate permission.
Recordings may be securely stored using appropriate digital platforms and retained only for as long as reasonably required to provide the service.
When recordings are no longer required, they will be securely deleted in accordance with missjostudios' information management practices.
CALENDAR AVAILABILITY UPDATES AND PERMANENT BOOKINGS
An initial booking is encouraged to ensure both parties are happy to work together.
Calendar availability updates occur 4 times a year, at least 2 weeks prior to the next quarter block.
Requests for an ongoing permanent time are accepted where available.
Ongoing permanent bookings are sent an invoice prior to calendar availability updates with at least 7 days to secure day/time slots before all times go live. Invoices are created per approximate “school term” dates and incur an administration fee. Once payment is received, bookings will be created and client control is enabled for rescheduling in line with the “Booking & Cancellation Policy” below.
BOOKING & CANCELLATION POLICY
Payment is required at the time of booking. All bookings are final and no refunds occur.
All bookings and/or rescheduling are made via the booking system. Automatic confirmations are sent via email; it is recommended to keep subscribed to these reminders.
Bookings are accepted up to 24hrs prior
Rescheduling is available up to 48hrs prior, otherwise the booking is forfeited. Rescheduling is available only to sessions showing on the live calendar.
Where notice is provided by 10am on the day of a booking, missjostudios may, at its discretion, provide alternative support such as an online connection or creation of educational materials for ongoing clients who have attended more than once.
If missjostudios cancels a booking, communication will occur to refund or reschedule.
PRIVACY AND PERSONAL INFORMATION
Information collected through bookings, forms and communication is managed in accordance with the missjostudios Privacy Policy.
By accepting these Terms and Conditions, clients acknowledge that they have also read and accepted the Privacy Policy.
CHANGES TO THE TERMS AND CONDITIONS
The Terms and Conditions may be updated from time to time to reflect changes in business practices, technology or legal requirements.
The most current version will always be available on this website.